Clear and Transparent Policy
Refunds And Returns Policy
APX Radio Pros
https://www.apxradiopros.com
info@apxradiopros.com
At APX Radio Pros, we stand behind the quality and authenticity of every Motorola APX radio and accessory we sell. Our goal is to ensure your satisfaction while maintaining a fair and transparent return process.
Return Eligibility
We accept returns within 7 calendar days of delivery, under the following conditions:
- The item must be unused, unmodified, and in its original packaging
- All accessories, manuals, and warranty cards must be included
- A valid proof of purchase must be provided
- The item must not show signs of wear, tampering, or damage
Returns requested after 7 days will not be accepted unless covered by a specific warranty issue.
Non-Returnable Items
The following items are not eligible for return:
- Radios that have been configured, programmed, or customized
- Items damaged due to misuse, improper installation, or unauthorized repairs
- Clearance or final-sale items (clearly marked at time of purchase)
- Software licenses or digital configuration tools
Refund Process
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed within 5–10 business days to your original payment method.
Please note:
- Shipping fees are non-refundable
- Return shipping costs are the responsibility of the buyer unless the item was defective or incorrect
- Refunds may be subject to a restocking fee of up to 10% depending on the item’s condition
Warranty Claims
All products sold on APXRadioPros.com come with a limited warranty. If your item develops a fault within the warranty period, please contact us at info@apxradiopros.com with:
- Your order number
- Description of the issue
- Photos or video evidence (if applicable)
We will guide you through the warranty claim process, which may include repair, replacement, or refund depending on the situation.
Legal Compliance
This policy complies with applicable consumer protection laws, including:
- U.S. Federal Trade Commission (FTC) guidelines on returns and refunds
- International consumer rights for cross-border purchases (where applicable)
- Electronic communications equipment standards for resale and warranty
We reserve the right to update this policy at any time. Changes will be posted on this page and will apply to future purchases.
Need Help?
If you have questions about your order, return eligibility, or refund status, please contact our support team:
📧 Email: info@apxradiopros.com
🌐 Website: www.apxradiopros.com
We’re here to ensure your experience is smooth, secure, and backed by our commitment to quality.
I am absolutely delighted with this product! It surpassed my expectations in terms of quality and performance. The customer service was outstanding, and the delivery was swift. I highly suggest this to everyone.
Clarice P Turner
★★★★★